Frequently Asked Questions
Find answers to common inquiries regarding orders, shipping, and our luxury collections.
When will my order ship?
Orders are typically processed and shipped within 3-5 business days. During peak collection launches or holiday seasons, processing times may extend to 7-10 business days.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. All items must be in original, unworn condition with all tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that customs duties and taxes are the responsibility of the customer.
How do I know which size to choose?
Each product page includes a specific size guide and fit notes. Many of our pieces feature a signature oversized or boxy fit; we recommend checking the measurements or sizing down if you prefer a more tailored look.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee cancellations or modifications. Please contact our support team immediately for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible installment payments.